Allegheny B&B – April 2009 Meeting Notes

This month, we traveled to the North Side’s warm and friendly Amani International Coffee House.  Our starter topic for the month, troubleshooting hardware and software, was extremely interesting and produced some great stories.  At one point, I laughed so hard my eyes started to tear up (over the one about the user who was hiding a key in the CD-ROM tray).


Here are the resources and issues we discussed during the meeting:



Troubleshooting Tips

  • It is important to probe the users thoroughly for information and ask the right questions.
  • If you can train users to write down errors or create screenshots, that’s great too.
  • Start at the lowest level, most basic level, with the simplest possible thing.  (Is it plugged in?)  Only try one thing at a time so you know what worked and what didn’t.
  • A cable tester can save you a lot of time and energy.

Next Meeting:

  • Our next meeting is May 6 at Amani International Coffeehouse on the North Side. Our starter topic will be “Keeping Up with Trends.” The meeting is, as usual, from 8 am – 9:30 am.

2009 Bagels & Bytes Calendar is here!


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