We held our meeting at Jewish Residential Services’ office in Rodef Shalom, Shadyside. Thank you to Paula Pagnotta and JRS for hosting us!
We will return to the same place for the September 5 meeting (usual time, 8:30 – 10 am).
Resources and Notes from our August Meeting
- What constitutes “good” customer service?
- Call back in reasonable amount of time
- Have to watch one person vendor shops…not as responsive sometimes
- Remote services
- Challenges with deploying new tech
- Visual component is so important…people are creatures of habit
- Change is hard…even though we talk about it.
- Whether its hardware or software etc. someone will find something not to like about new stuff.
- People want to feel in control and competent and when they can’t get tech to work, sometimes that causes them to feel out of control and incompetent. That can be a bigger issue than the actual equipment.
- Social media policy question
- Trend in for-profits was rigid policies, has been turning less rigid.
- Nonprofits seem to be going from less rigid to more.
- Where is the boundary…Human Resources issue vs. a tech issue?
- Seems to be trial and error so far, for most orgs in general.
- Performance issues have to be addressed as such.
- Some grantmakers and certification bodies are starting to require that orgs have such a policy in place.
- It’s about trying to control behavior.
- Should we have a stand-alone social media policy vs. part of overall policy?
And finally, a funny quote from the meeting that cracked us all up: “Why do they have cell phone service in a cemetery? THEY don’t need it.”