We had perfect weather for our summer outing, Bagels & Bytes on a Boat! A big thank you to RiverQuest and to the riverboat staff who made this meeting possible!
As usual, the Bayer Center gave away prizes during the meeting, including a one-year individual NTEN membership, a NetSquared mug and a bunch of NetSquared stickers! (Thanks, Eli!!)
Note that B&B-Allegheny goes on hiatus for July and will return the first Wednesday of August at the usual time. We’ll be meeting at Rodef Shalom in Shadyside.
Here are the notes from the meeting:
Generational Differences and Tech
- The younger generation knows tech, the older generation knows business need.
- Both generations can learn from each other.
- Doesn’t work well with Windows XP.
- QuickBooks support, however, is really good. They will help you with workarounds if needed.
Local Tech Vendors
Other Tech Vendors / Websites
- If your org is mostly or wholly cloud-based, you need excellent Internet speed.
- The cloud isn’t for everyone. You have to be okay with being heavily reliant on your Internet connection and on the third party software or hardware providers.
- Important to find reliable cloud-provider companies.
Funding the Cloud
- Capital vs. operating expense
- Tech-wise, nonprofits aren’t much difference from small businesses. Where they differ the most is that businesses tend to be better about having a tech plan and about budgeting for tech.
- More difficult to get grant funding for operating expenses like cloud hardware or software. Foundations tend to look at those expenditures as the cost of doing business.
Other Topics and Ideas
- BoardBookit – board collaboration and management software (cloud-based)
- Tech Committees are a good practice for all orgs. It’s important to put together a diverse group of people across organizational functions and with varied skill sets.
- Office 365 – the migration is reported to be pretty smooth. Cost is ~$4.50 per user per month and can be purchased at TechSoup. Rollouts go best when staff is prepped in advance and provided with training post-migration.
- Lantek – provides informational sessions on Office 365 periodically.
- Re-Use Technology Collaborative
- Office 2013 – slight difference in menus (saving files, etc.)
- There is an MS SharePoint group that meets monthly in the Microsoft building on the North Shore.
Haller House at the Frick Art & Historical Center.
Thank you to Linda and the Frick Art & Historical Center for hosting at Haller House this month! I forgot to take a photo of the group, but I did manage to find a nice pic of Haller House online (right). We’ll be meeting at the same location next month, first Wednesday, same time as usual.
First, a quick reminder from Johna, as posted in a recent TechSoup newsletter:
“We hate to be the bearer of bad news, but Microsoft is ending support for Windows XP on April 8, 2014. Windows XP will not receive security dates and therefore will no longer be HIPAA compliant. The time to upgrade is now.”
Cloud & Productivity Software
- Office 365
- Multiple devices
- Now have iPad version
- $4 per person + $2 for OneDrive
- Available through TechSoup
- Concerns over going to cloud and the subsequent shift in expenses from capital to operating.
- Some orgs really pushing for monthly donors so have more unrestricted funding with which to work.
- 7 years legal limits for saving, but most orgs also want to keep historical data.
- Look at process on paper side for file retention and retain that process, just translate it to digital files.
- It’s important to have a retention policy and an archiving process.
- Archiving software: ApplicationXtender
- One local vendor for this is CompuCom
- Easy retrieval of files
- Can email files from it
- Can search easily
- File format is Tiff (so can annotate)
- Still need to have a staff person with designated responsibility for the archiving process and maintenance.
- Sample document retention policy: PDF format or MS Word format
BYOD vs. Organization-Owned Tech
- Someone mentioned a correlation between how organizations have handled health insurance – when company pays for benefits, people tend to go to doctors way more often and some people abuse the benefits completely. Perhaps if organizations took the approach of co-ownership of tech or having staff pay for some of the costs, they would take better care of the technology?
- If staff members pay for their technology and maintenance with a stipend, they tend to take better care of the tech.
- Have to get staff to take responsibility for their tech, especially their knowledge and learning.
Hiring Technology Staff (for non-technical people)
- What questions to ask in interviews?
- How to evaluate answers?
- Group brainstorm:
- Instead of looking at particular technical skills (which can and do become quickly outdated), ask questions that display:
- Problem solving
- Customer service
- Willingness to figure it out
- Project management
- Can also administer a specific test as part of the interview process (example: determine if we can upgrade this XP computer to Win 8).
- Article by David Brooks in Post-Gazette earlier this week: “A New Creed for Employers: Don’t Hire Cookie-Cutter Job Seekers Who’ve Ticked Off All the Right Boxes.“
Managing Technology (when you don’t have internal tech staff)
- Someone mentioned the Circuit Rider model of tech support from years ago, asked if anyone was still doing this.
- Most attendees agree that it’s better to have a relationship with a vendor – a support contract of some kind – so that you get all the expertise of the firm when you need it, rather than relying on a single person to have that much knowledge of complex technology and so you aren’t left in dire straights if the person moves away or otherwise becomes unavailable.
- The Bayer Center maintains a directory of vetted vendors who provide technology services to nonprofits.
- Shifting usage – living your life in the real world, rather than online.
- A few interesting articles along these lines, just to give you a sense of how people are beginning to think about social media: