Allegheny B&B Meeting – November 2012

We held our last regular meeting of the year at ACHIEVA on the South Side.  Thank you to Steve, Dave & company for hosting us!  Our next meeting will be the Bagels & Bytes Holiday Party on Friday, Dec. 14, from 1-4 pm at Dave & Buster’s in the Waterfront.

Here are the notes and resources from this month’s meeting:

  • AV software for portable drives
  • Archiving files (on in-house servers) to the cloud – who is most secure, least expensive vendor?
    • Google storage, free account or pay account – each user gets 5 GB free (Google Docs doesn’t count toward storage)
    • The more you move to the cloud, the less you need an online backup service
    • Online backup services will pull specific files off a network
    • iBackup – online backup
    • Sugarsync – online backup
    • Iron Mountain – has probably been in the business longest, but rumor has it they’re fairly expensive
    • Portable drives could work but have a high degree of risk
    • For photos, use Flickr, Snapfish or Picasa
    • Have to pick your battles. People want to save everything.  Culture shift – don’t need thousands of event photos, just pick 30.
  • Managing technology
    • You want to change people’s behavior, but if you don’t have support from top management, it’s like swimming against the stream.
    • Techies expected to know everything – most of us recognize that we don’t/can’t know everything.
    • Providing support for personal devices – tricky ground. Half the time end up providing support despite policies in place stating org doesn’t do so, simply because the use of BYOD can affect business operations.
    • Managing Technology to Meet Your Mission (by NTEN) – great book, worth the investment.
    • If don’t have tech staff at your disposal, have to farm out more tasks to vendors.  Customer service (for staff) and strategic IT management should be the biggest focus.
    • Stressful when staff blame on you for things not working.  Article: “Five tips for reducing stress of user support calls
    • If you have a ticketing system in place, you can defend yourself if questions or issues about service come up.
    • Crux of issue – we are frequently trying to pound a square peg into a round hole. You can’t control what people do – can only control what we do, and control our own reactions.
    • Managing expectations is extremely important and also very tricky.

The 2012-2013 Bagels & Bytes Meeting Calendar is here.

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Allegheny B&B – March 2010 Meeting

Bagels and Bytes in February 2010Our March meeting was held once again at Amani International Coffee House on the North Side. Note that the pic to the right is from last month, but…and correct me if I’m wrong…I believe that Katie, Norm, and Rose all sat in the exact same positions (different table) this month too.  How interesting and random!

Here are the various resources discussed during this month’s meeting:

Upgrading to Office 2007 and/or Windows 7

Other resources mentioned during our meeting

Our next meeting will be held at UCP/CLASS in Oakland, on April 7, 2010. Please note that we are now holding our meeting from 8:30 – 10 am each month.

The Bagels & Bytes 2010 Calendar is here.