Bagels & Bytes Meeting Notes – November 2017

Prize winners at Bagels & Bytes

The winners of this month’s prize giveaways!

We met at ACHIEVA for the last time this year. Thank you again to Nicole and the ACHIEVA staff for hosting us!

Our meeting in December will be the annual holiday party at Dave & Buster’s at the Waterfront on Friday, December 8 from 1-4 pm. We will have our regular meeting over lunch (everyone orders off the menu and pays individually this time), then do a “techie white elephant” gift exchange (bring a geeky wrapped gift under $10, feel free to look for odd stuff in your tech closet to wrap) and then we’ll play a few games including our annual skee-ball tourney (Cindy will bring a few prizes for the winners).

The reminder email will go out next week, so keep an eye out and RSVP for the meeting on the Bayer Center’s website or on Meetup.com when you see it.

Here are the notes and resources from this month’s meeting:

On-Premise vs. Cloud Server

Data Analysis Software

Coax to Fiber

  • Coax (for example, like Comcast) – speeds are never consistent, disconnects frequently in high usage
  • Coax providers tell you the minimum speed they provide, fiber providers tell you the maximum speed they provide
  • Coax is generally faster, but there are many things that can affect speed
  • Verizon and DQE also have fiber
  • DQE owns the fiber lines
  • Check packet shaping on routers/prioritize traffic to keep more important going
  • Check into Level 3 Communications (owns the Pittsburgh backbone)

Click Dimensions

  • Click Dimensions – mass email marketing tool that connects to MS Dynamics 365 CRM
  • Ask about 30 day trial
  • Want to be able to connect to database
  • Email templates

NTEN Tech Accelerate

Remote IT Management

Lynda.com

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Bagels & Bytes Meeting Notes – May 2017

Meeting attendees at the FrickAbout the May Meetup

We had a great meetup at the Frick Art & Historical Center on May 3! Many new faces and lots to discuss. A big “thank you” to Linda and the Frick staff for hosting us! Next month we will be at Computer Reach for our “Open Source Summer Fiesta” meetup, where we will have our usual meeting and spend some time receiving a demo of open source software and a tour of Computer Reach’s facility. Mark your calendar for June 7!

Here are the notes and resources from this meetup:

Salesforce

  • An attendee Googled their organization’s name recently, only to learn that their Force.com site was set up improperly and that their entire database was open for the world to access. Warned the rest of us that Force.com should not be set up as the main CRM tool for an organization and that when used along with core Salesforce, should still be made secure and be given 2 factor authentication.
  • If implementation goes poorly (as mentioned above), document, document, document. Also have cybersecurity insurance in place in case records are accidentally hacked or released and the organization faces a lawsuit.
  • See if old sites are on the Google Wayback Machine, which is like a cache for websites.
  • Local implementers of Salesforce include:

HTTPS/SSL Conversion

  • HTTPS protects data being transmitted to and from a website.
  • Having it in place can help to boost public perception and build trust.
  • Still need security to protect site from hacking attempts.
  • Let’s Encrypt tool is a free SSL option.
  • Need a dedicated IP with the host to do SSL.
  • Can be expensive to implement, depending on what you decide to use for SSL certificate. Hosts aren’t generally too helpful about support re: site conversions.
  • Dreamhost is a good host – very good at support and they offer Let’s Encrypt.

Upgrading Windows 7 to Windows 10

VoIP (Voice over Internet Protocol)

  • One channel for Internet and voice data (phone systems).
  • Vendors are selling phone services based off their own servers, but it’s better to have an in-house server.
  • Cisco is a VoIP phone vendors, as is Avaya. Avaya seems to be better for smaller organizations.
  • An in house server also has the advantage of being a capital expense (can be depreciated).
  • You still have to have a really good Internet connection for VoIP to work well.
  • connecTel is a local telecom broker – will assess your contracts for free and advise you on best configuration and how to save the most money in the process.
  • DQE Communications and Level 3 Communications are fiber-optic Internet providers.